Refund Policy
Online Order Return and Exchange Policy:
1. No refund and exchange policy, other than product quality issues.
2. If the product does not meet customer’s personal preferences or the quality is not satisfactory after use, no return or refund will be accepted.
3. Please understand that any natural ingredients will have the risk of sensitization. We cannot guarantee that the product does not contain unknown allergens. In case of any sensitivity please stop using the product immediately.
4. Once the order has been confirmed, no changes can be made. (For special request, please contact our CS team)
5. If the order has been shipped, all shipping charges will not be refunded.
6. Please double confirm the product before placing the order. In terms of returning the product, we won’t take any responsibility which may be caused during the shipment.
7. If you’ve received an incorrect or faulty item. Please WhatsApp our CS team at 94444386 with your order no., picture of faulty item and the name of the product you were supposed to receive within 7 days of receiving your order.
-For local orders, If you have received a wrong item, please contact us via WhatsApp. We will arrange a new shipment as soon as possible. All the shipping charge will be waived if we made the mistake and we sincerely sorry for any inconvenience caused.
-For overseas orders, if there are problems with the products related to the quality issues, the item will be refunded in points.
8. Please note that if the item you received was not faulty upon arrival and you choose to continue to use it anyway, this means that you have accepted your item in the condition in which it was received and we are no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.
9. If there is any damage to the product during shipment, customers have to contact our CS team and the courier for the damaged incidents and provide us the pictures for record within 24hours upon parcel arrival.
For local order – Please contact our CS with order no. and pictures of the damaged item for further arrangement.
For international order – Please contact our CS team and the courier with order no. pictures of the damaged item within 24hours upon parcel arrival . Once it is approved, the item will be refunded in points. Or if you want us to reship you the item, you shall be held responsible for additional express shipping and all related charges.
Please note that the customer is responsible for paying all the local taxes or external charges for the shipments, please read the policy clearly before placing the order.
In case of any dispute, LIGHTMUSIC COSMETIC HK reserves the right of final decision without objection.
